What our Customers say...
To Whom It May Concern
The day after our barn fire five new family members entered our lives, Tyson, Gary, Shawn, Jake and Brian. Tyson was the first to arrive with a smile, knowledge and the capacity to make us relax and feel confident that we were going to be in good hands.
Next to arrive was Gary, Shawn, Jake and Brian all with a “Work Ethic” second to none. I really enjoyed working with these four men. There were a lot of laughs, mixed with hard work and eagerness to make everything right. Tyson always answered the phone and fielded all my questions and was eager to grant all my requests.
I told the crew that I had, after 43 years, forgot to buy Janet a pumpkin for Halloween. The next day they showed up with two huge pumpkins for our front steps. What a surprise and Janet was both shocked and pleased.
All our belongings were treated with utmost respect and they never hesitated to do what was asked of them.
The barn is approx 200 years old, when they left yesterday it was immaculate, actually beautiful with an actual shine.
We will never forget the sadness we felt when they all drove off yesterday afternoon.
I have already told people of our “SERVPRO Experience” and that they would be foolish to have any one else put their stressful time in any one else’s hands.
We look forward to continuing our relationship with Tyson.
I want to express to you my sincere appreciation for the work your company, and specifically five employees, did for my wife and I after a long-running water leak in the basement was discovered this past week.
USAA Insurance Company selected your company based on what I believe is a level of professional trust that pays large dividends to all parties involved in these events.
Once your company was turned on, the response to me was very quick. Tyson Bostrom came out to the house to do the initial damage survey as you know, and laid out the actions the company would take over the following days....a solid and easily understood overview, and one that gave me confidence the damage assessment and cleanup would be done right. I was not disappointed in any way in that regard.
The gentlemen you sent to do the work, Steve, Jesse, Dave, and Paul, made up a very impressive team. I spent a good number of hours down at the site making records for my personal loss, and had the LONG opportunity to watch them go through a systematic process for removing the water and damaged goods, and finally cleaning up the area to allow it to dry and not have the mold return. They worked tirelessly from the time they arrived, till the end of the day, and it was clear, it would not be an 8-5 job. I can't imagine how long it would have taken a layman (aka, me) to do what they accomplished during this past week.
Please pass on to the team our sincere thanks for the quick response, great attitudes and professionalism, and an outstanding job completed. I would honestly enjoy seeing any member of this team in the future, though preferably under different circumstances. Thanks again.
My name is John Heiniger and I live in Marietta, GA. I wanted to send a Thank You to Steve and Charles. They helped clean one of my rental properties after the heavy rains we had last week. Steve and Charles were prompt and professional, and a took their time to do the job right when they were very busy helping other people who had suffered the same fate as me. Steve and Charles are great ambassadors for SERVPRO of the Seacoast. They also were above and beyond the call when I had a “second flood’. They really saved me from a second loss and I can’t thank them enough. You are lucky to have them on your team and I wanted you to know what a excellent job they are doing to help the people of Georgia. Please let them know how much I appreciate their help and the job they did.
I wanted to take an opportunity to thank you and your company and especially the crew led by Tricia Jerrick that has helped us over the last week get past our water disaster that started on New Years Day.
We had called about 7:30am New Years Day and Tricia responded to our call in about 10 minutes and was at our house within the hour. She quickly assessed the situation and had a crew out shortly after that. Each member of any crew that showed up were all very responsive, professional, and sympathetic to our situation. They were able to work in our house and made what usually is a difficult time very easy to get past and start our process to implement repairs.
I hope you will thank them for their hard work and dedication. I suspect you are already proud of your employees and wanted you to know we are too.
I just wanted to write you about the service I received this weekend.
Rich came out on Saturday to survey the damage caused by a leak under the toilet. I had made an emergency call. After surveying the damage he came up with a plan to have a crew out the next morning instead of working that night (my request and agreement). The crew was on time Sunday morning. The plan was discussed and the team went to work. I am very particular about the appearance of my house and the work done in my house. I can tell you that I was and continue to be very impressed with the quality of work that was performed. The work was done not only in a short amount of time, but with absolutely no cleanup required by me. They did all the cleanup - very little required because of the quality of work.
I hardly ever recommend service contractors, but I would highly recommend your staff and services. I hope you take the time to tell your crew that they did a fantastic job.